Best Deal 4 U Computers & I.T.

BD4U Returns Policy

1. Statutory Warranty Returns

State and federal law provides protection to consumers against poorly manufactured products. Best Deal 4 U Computers is dedicated to customer service and ensuring customers only have products of the highest quality. As such Best Deal 4 U will always honour your rights to return in sale condition any equipment for full refund or exchange within 7 days of purchase for the following reasons.

Equipment is defective in any way
Equipment sold differs from invoiced description.
Equipment sold does not fulfil the purpose the equipment was designed for.
Other reasons expressed in the Fair Trading act as amended from time to time.

2. What If I Change My Mind?

We are not legally obligated to accept returns simply because a customer changes their mind. However we are aware that in the world of computing our customer's needs can change very quickly, so we have implemented a 7 day "piece of mind" policy. If you are not fully satisfied with a product simply return it in original condition and packaging and we will at your option...

Exchange it for a stocked product or products of the same value
Credit the price to you to go towards the purchase of an upgraded product of the same type
Exchange it for a credit note for the purchase price of the product
Refund purchase price of the product minus the restocking costs listed on your invoice

The "piece of mind" policy does not apply to special order items not normally stocked by BD4U, shipping charges, labour charges, or the labour component of computer or laptop assembly. BD4U may make exceptions to this policy under special circumstances. Such circumstances should be explained to BD4U staff before placing your order, and any deviations from standard policy will be clearly reflected on your invoice.

3. What If I Want To Return A Product After More Than 7 Days?

BD4U at it's discretion may accept returns of special order items and items returned after 7 days from purchase, but these returns will always involve a restocking fee. The value of the restocking fee will depend on the condition of the item, it's current market value, and how readily the item can be resold. Please speak to our sales staff for further details.

4. What Is a Restocking Fee?

BD4U may in some cases offer the return of goods where no valid refund criteria applies and charge/withhold an agreed dollar value as "Restocking-FEE". This "FEE" will be calculated by the sales-person/sales-manager to cover: 1. The depreciation of the goods, &/or 2. Price drops since time of purchase, &/or 3. Cost of labour provided, &/or 4. Loss of value due to the requirement to now sell goods as second-hand or shipping back to our suppliers for a credit. This fee is by negotiation and any special condition given to the customer MUST be observed such as bring back packaging &/or CDs/manuals for example.

Orders, Back-Orders, Pre-Orders and ETAs

1. Deposits

All deposits paid to Best Deal 4 U Computers & I.T. are deposit and part payments to enter a contract of sale as per the guidelines in the Trade Practices Act 1974, unless otherwise specified at the time of ordering.

The below 5 points detail the terms and conditions of trade we use when dealing with any order (should you request/require any exemptions based on special circumstances or agreements made with your sales representative you MUST email your sales representative regarding this within 1 business day of placing your deposit).

2. Estimated Time of Arrival (ETA)

When staff from Best Deal 4 U Computers provides an Estimated Time of Arrival (ETA) of your order, then please bear in mind that it is an estimate only (not a guarantee as the supply chain is outside our control). However we will always try our best to offer good estimates and we also endeavour to get stock to you ASAP.

If the stock as ordered is not ready to ship and there is no new ETA available within 2 business days of your previously provided ETA passing, then you can request a change to another available item (or if no other item in Australia is suitable, you can then give notice to request a refund).

Note; If we have not contacted you with a new ETA within 2 business days of your last ETA, and you wish to receive an update please email your sales consultant, and he/she will chase up a new ETA within 2 business days of receiving your email (as we have dozens of customers each week to liaise with, and you likely only have one PC/laptop order to keep track of, we humbly request the onus be on you to request information if needed – however we do endeavour to communicate any delays to our customers and provide ETAs as quickly as possible).

3. When would a restocking fee apply?

By swapping to an alternate available item there will be no restocking fee applicable (assuming goods to fill your order have not arrived and are not in transit to us) - if requesting a refund without providing us the required notice as detailed below, then there may be a restocking fee payable (as a subtraction from your deposit) of up to 10-25% of the total order value.

4. When wouldn’t a restocking fee apply?

If no ETA was available, or if the new ETA was past an immoveable date of requirement (eg, you fly overseas on 15/06 and new ETA is 18/06).

A restocking fee would usually not apply for partial order cancellations where the portion being cancelled is not in stock and is not in transit to us. For example, if a desktop PC has been built and we are waiting on the video card, then you may have the system supplied without the video card and there would be no restocking fee on the value of the video card that is being dropped from the order. Similarly, if we are waiting on the SSD to arrive for the upgrade of a laptop, then the order for the SSD may be cancelled with no restocking fee applicable on the value of the SSD and the laptop can be supplied without the upgrade.

What type of notice is required should I wish to cancel my order based on new ETA being unacceptable, or for any other reason:

A minimum of 3 business days notice of order cancellation is required in writing to be actioned - Example of dates – If you had an ETA of 15/04 and the goods were not available at that time, you could request order cancellation and list the reason you no longer require goods (perhaps you were leaving town a few days later and cannot wait for more stock to arrive), if we received your email requesting cancellation on 15/04 (say this is a Monday), then three business days starts from the Tuesday/Wednesday/Thursday and assuming the goods were not available for pickup or delivery on that Friday then there would not be a restocking fee to cancel your order and your deposit would be refunded in full.

5. How much are the restocking fees?

Should a refund be requested and you have not provided us with the written notice we require as detailed above, then the following restocking fees may apply:

The minimum restocking fee when applicable is 10%, this would typically apply in a case where not all of the items ordered are in stock (but some are);
A restocking fee of 15% would typically apply if some of the items are in transit and/or work has already been done on your PC or laptop;
The maximum restocking fee of 25% would typically apply if all items are in stock or in transit to fill your order.

6. Cancellation Fees for Orders on Amex or Diners

A 5% fee will be payable on ALL refunds for purchases made on Amex or Diners to cover the merchant fees and paper work required under any circumstances (this is in addition to any applicable restocking fees).