Best Deal 4 U Computers & I.T.

BD4U Returns Policy

1. Statutory Warranty Returns

State and federal law provides protection to consumers against poorly manufactured products. Best Deal 4 U Computers is dedicated to customer service and ensuring customers only have products of the highest quality. As such Best Deal 4 U will always honour your rights to return in sale condition any equipment for full refund or exchange within 7 days of purchase for the following reasons.

Equipment is defective in any way
Equipment sold differs from invoiced description.
Equipment sold does not fulfil the purpose the equipment was designed for.
Other reasons expressed in the Fair Trading act as amended from time to time.

2. What If I Change My Mind?

We are not legally obligated to accept returns simply because a customer changes their mind. However we are aware that in the world of computing our customer's needs can change very quickly, so we have implemented a 7 day "piece of mind" policy. If you are not fully satisfied with a product simply return it in original condition and packaging and we will at your option...

Exchange it for a stocked product or products of the same value
Credit the price to you to go towards the purchase of an upgraded product of the same type
Exchange it for a credit note for the purchase price of the product
Refund purchase price of the product minus the restocking costs listed on your invoice

The "piece of mind" policy does not apply to special order items not normally stocked by BD4U, shipping charges, labour charges, or the labour component of computer or laptop assembly. BD4U may make exceptions to this policy under special circumstances. Such circumstances should be explained to BD4U staff before placing your order, and any deviations from standard policy will be clearly reflected on your invoice.

3. What If I Want To Return A Product After More Than 7 Days?

BD4U at it's discretion may accept returns of special order items and items returned after 7 days from purchase, but these returns will always involve a restocking fee. The value of the restocking fee will depend on the condition of the item, it's current market value, and how readily the item can be resold. Please speak to our sales staff for further details.

4. What Is a Restocking Fee?

BD4U may in some cases offer the return of goods where no valid refund criteria applies and charge/withhold an agreed dollar value as "Restocking-FEE". This "FEE" will be calculated by the sales-person/sales-manager to cover: 1. The depreciation of the goods, &/or 2. Price drops since time of purchase, &/or 3. Cost of labour provided, &/or 4. Loss of value due to the requirement to now sell goods as second-hand or shipping back to our suppliers for a credit. This fee is by negotiation and any special condition given to the customer MUST be observed such as bring back packaging &/or CDs/manuals for example.