Specific service request
Start with the exact situation.
NBN modem or router position review is handled as part of Phone Point & NBN Modem Relocation. Phone point, NBN connection box and Wi-Fi router relocation enquiries, with the equipment type and customer-cabling boundary checked before work is scoped. This page keeps that request separate from the other service options so the first conversation can focus on the relevant property, equipment and symptoms.
What needs to be checked
The following factors help determine whether this request is an equipment, access, cabling, signal, network or configuration matter.
Which equipment is moving?
An NBN connection box and a separate Wi-Fi router do different jobs. Confirm the connection technology and identify the device before planning the cable route. FTTN and FTTB connections do not use an NBN connection box.
Provider and cabling boundary
A registered cabler can often move an indoor fixed-line NBN box or related cabling. An outside utility box, lead-in cable or shared network asset may need an NBN relocation assessment.
New equipment position
Check power, ventilation, cable access and Wi-Fi coverage in the rooms you use. Moving the router may solve a coverage issue without moving the NBN connection box.
What to include with your enquiry
Provide the details below together with a plain description of this specific request.