Specific service request
Start with the exact situation.
Phone point relocation or replacement is handled as part of Phone Point & NBN Modem Relocation. Phone point and NBN modem relocation enquiries focused on customer cabling, equipment placement and useful coverage inside the property. This page keeps that request separate from the other service options so the first conversation can focus on the relevant property, equipment and symptoms.
What needs to be checked
The following factors help determine whether this request is an equipment, access, cabling, signal, network or configuration matter.
Provider boundary
Carrier network activation and faults remain with the provider, while eligible customer cabling begins after the network boundary.
New equipment position
Power, ventilation, cable access and Wi-Fi coverage all matter when choosing a new modem or router location.
What to include with your enquiry
Provide the details below together with a plain description of this specific request.